Shipping and Return Policies
Please note that events outside of our control can occasionally delay shipping times. This can be the result of:
- A holiday rush, especially around Thanksgiving, Black Friday/Cyber Monday and Christmas
- National crises such as economic downturns, political unrest, supply chain breaks, etc.
- Regional disasters like hurricanes, snowstorms, earthquakes, and wildfires that drive up demand even as they obstruct regular delivery service.
For larger orders over 500 lbs, shipments may be sent via LTL freight and can take an additional 1–2 business days for delivery, depending on carrier scheduling and transit times.
Shipping heavy food storage, water, and emergency gear costs more than ever.
Instead of raising product prices to hide free shipping, we chose a simpler and more honest approach.
We charge a flat $14.95 shipping rate on every order.
That rate never increases based on how much you order. Whether you buy one item or stock up all at once, your shipping cost stays the same, which means the more you order at one time, the more you save.
Our actual average shipping cost is often well above $14.95 per order, and we absorb the difference to keep checkout predictable and prices focused on the product itself.
WHY NOT FREE SHIPPING?
Free shipping usually means higher product prices.
We believe prices should reflect the product, not built in shipping costs.
Flat rate shipping keeps pricing clear and upfront, and because your shipping cost does not increase as you add items, ordering more in a single purchase saves you more overall.
DOES SHIPPING REALLY COST MORE THAN $14.95?
Yes. Heavy food storage, water, and emergency gear regularly cost us much more than $14.95 per order to ship.
Instead of passing those costs on through higher prices, we choose to take the shipping hit ourselves so you can place larger orders without higher shipping fees. The more you order at one time, the more value you get from flat rate shipping.
WHAT THIS MEANS FOR YOU
- Your shipping cost never increases as you add more items
- Ordering more in one order lowers your shipping cost per item
- No padded product prices
- No surprise totals at checkout
- Just $14.95 flat rate shipping on every order
Flat Shipping Rate: $14.95
Orders to APOs may take 3-4 weeks for delivery.
SHIPPING RATES AND TIMES FOR ALASKA & HAWAII
Shipping rates are determined by package weight.
Deliveries are made through USPS. Standard shipping times are between three to four weeks under normal circumstances.
SHIPPING RATES AND TIMES FOR CANADA
Shipping rates are determined by package weight and custom USPS rates. Standard shipping times to Canada are between two to three weeks under normal circumstances.
INTERNATIONAL DELIVERY
BePrepared.com does not ship internationally.
Returns
Any unopened, unused items sold on BePrepared.com can be returned within 30 days for a full refund. To qualify for a full refund:
- 30 days or fewer must have passed since the original purchase
- The customer must be able to show a receipt or proof of purchase
- Items must be shipped back in their original packaging and condition
- Customer must pay for costs of shipping (not refundable). Shipping costs may be deducted from return credit.
Please ship all authorized returns to:
1175 South Meridian Park Road Suite B
Salt Lake City, UT 84104
All returns are processed and issued by BePrepared.com.
Do not ship returned items to the product manufacturer.
Please direct all questions about returns to 1-888-579-6849 or [email protected]. We are eager to help!
BePrepared.com customer service office hours are:
Mon–Fri 8am–10pm | Sat–Sun 9am–9pm (EST).
25-Year BePrepared.com Product Guarantee
To make sure you have access to the highest-quality emergency supplies anywhere, every product available on BePrepared.com is hand-selected by preparedness experts.
We’re so confident in that quality that we issue a 25-year guarantee on all freeze-dried food products from Emergency Essentials and Ready Hour. That’s a commitment from us that all food products purchased from those brands will be clear of manufacturing defects of any kind for up to 25 years.
Taxes
Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be recited on the customer’s behalf to the Alabama Department of Revenue.
Seller’s program account number is SSU-R010417611.
